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  • September 27, 2019 at 11:35 am #22208
    HerveM1234HerveM1234
    Participant

    Unable to test 2017 release –> see attachement.

    September 27, 2019 at 11:41 am #22215
    Bernhard KantzBernhard Kantz
    Participant

    Such a crash at startup is most likely caused by the OpenGL driver of the graphics card (NVidia?). One can disable the hardware acceleration in the registry key

    HKEY_CURRENT_USER\Software\Weisang\FlexPro\12\OpenGL

    by setting the DWord entry

    Enabled

    to 0. If the entry does not yet exist, please create it anew.

    October 8, 2019 at 11:23 am #22242
    HerveM1234HerveM1234
    Participant

    You mean FlexPro is not compatible with NVDIA cards? 81% of the market !!!

     

    October 8, 2019 at 1:00 pm #22243
    HerveM1234HerveM1234
    Participant

    Even if I set the entry \HKEY_CURRENT_USER\Software\Weisang\FlexPro\12\OpenGL to 0

    the problem is still the same, FlexPro crashes without launching !! Maybe not compatible with Windows 10???

     

    October 8, 2019 at 3:53 pm #22245
    Stefan S.Stefan S.
    Moderator

    In such a case please send the crash report to support@weisang.com.
    All unsent Reports are stored in the following directory:
    %LOCALAPPDATA%\CrashRpt\UnsentCrashReports

    The incompatibility is concerning only certain NVIDIA models and driver versions. Even if such a constellation is present on a system, this does not mean that FlexPro is incompatible. All graphics are rendered correctly without OpenGL.

    Anyway, we are working on the problem and hope that we can present a solution with the next maintenance release of FlexPro 2019.

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