Troubleshooting
A failed installation or License Manager setup usually manifests itself when FlexPro cannot find a license when launched. When an error occurs, a small button with a warning triangle appears in the License Manager. If the button appears, click on it to find out more about the error.
Check if the license file is installed correctly on the local computer:
The folder C:\ProgramData\Weisang\FlexPro must contain at least one file with the .lic extension. The file should contain at least one license entry that looks similar to the following:
LICENSE weisang flexprodevelopersuite 13 permanent uncounted
hostid=rehost=111e02d861211656b958ed82e2b254fc6ebc8608
_ck=6708fccc64 sig="60P0450WF36CP91AQQNFHB82YFN7ENN6J1XP8WG22H6PTXS
GM7243KM4X44HP863EKTDNJAJ4R"
Checking the Host ID
FlexPro single user licenses use a "re-hostable" host ID. This host ID is created when a license is activated and is deleted when the license is deactivated.
The folder C:\ProgramData\Reprise\weisang must contain at least one folder called "License". In the example above, this would be flexprodevelopersuite.
To prevent bypassing the activation mechanism, the re-hostable host ID is read only. It is not possible to restore it using a backup program.
If no host ID is available, you will have to carry out activation again. If the host ID is available, but you are unsure of its integrity, please contact Weisang customer support or the retailer where you purchased FlexPro.
Additional Support
Information on troubleshooting FlexPro network licenses is available in the document Installing and Using the FlexPro License Manager.
If you need troubleshooting support, please register the access key(MXXX-XXXX-XXXX-XXXX) that came with your FlexPro license at www.weisang.com and request support in MyWeisang. We will then contact you to help you solve the problem.